When to Contact Support

Email support@cassidyaustin.com when:

• You have tried the relevant troubleshooting steps and the problem is still happening
• You have a billing question or a payment was declined
• You saw unexpected behavior and want to report it
• You have a feature request or feedback

Include as much detail as you can: what you were doing, what you expected to happen, and what happened instead. Screenshots help. The more specific you are, the faster the response can be useful.

Responses typically happen within one business day.